We collect two categories of information through our Services: Personal Information and Non-Personal Information.
Personal Information refers to data that can identify you as an individual. Depending on how you interact with our platform, we may collect:
Your name, company name, and contact information
Email address and phone number
Account profile details
Customer order history, service records, and preferences
Driver-related information (e.g., job assignments, routes)
Driver’s license information (photo or number) for identity and eligibility validation
Photos uploaded by drivers or customers (e.g., dumpster placement, proof-of-delivery, documentation)
Waste Pilot does not collect, store, access, or process:
Credit card numbers
Debit card numbers
Bank account information
CVVs or PINs
Any sensitive financial credentials
All payment information is submitted directly to our third-party payment processor through secure, PCI-compliant technology. Waste Pilot only receives non-sensitive transaction metadata (such as payment status or transaction confirmation).
We do not knowingly collect data from anyone under the age of 18. If such information is discovered, it will be removed or anonymized.
This includes information that does not identify you personally, such as:
We collect information in several ways:
Direct Input
When you create an account, place a booking, submit forms, or interact with our support team.
Automatic Collection
Through cookies, tracking pixels, analytics tools, and mobile device settings.
App-Based Permissions
When using our Driver App or Customer App, you may grant access to location data, camera, or uploaded photos. These permissions are optional but may be required for full functionality.
Customer-Provided Data
Businesses using Waste Pilot may import or enter customer data. Waste Pilot processes that data solely under their direction.
We use the information we collect for legitimate business purposes, including:
Payments are processed exclusively through secure third-party payment gateways. Waste Pilot never stores or receives full card or bank information.
We only receive:
We may communicate with you to:
You may opt out of marketing communications at any time.
We may use information to:
We use cookies and similar tools to:
You can disable cookies in your browser settings, but certain features may not function correctly.
We do not sell personal information.
We only share information under the following circumstances:
We work with trusted third-party vendors for:
Vendors are bound by contractual obligations to maintain confidentiality and use data solely to support our Services.
Our payment processor receives financial information directly from you.
Waste Pilot does not:
We may disclose information if required by:
If Waste Pilot enters a merger, acquisition, restructuring, or asset sale, information may be transferred as part of that transaction.
We implement industry-standard safeguards to protect information during transmission and storage. While we strive to keep your data secure, no system is completely immune from security threats.
In the event of a data incident, we may notify you via email or through our platform, consistent with applicable laws.
We retain personal information only for as long as necessary to:
Depending on your jurisdiction, you may have rights to:
Access your personal information
Request corrections
Request deletion
Restrict certain uses
Opt out of marketing communications
Obtain a portable copy of your information
To exercise your rights, contact us at: info@wastepilot.us
We may ask you to verify your identity before processing your request.
If you are a California resident, you have the right to:
Know what information we collect
Know why we collect it
Request access to your data
Request deletion (with exceptions)
Know what categories of information were shared, and with whom
Receive data in a portable format
Designate an authorized agent to act on your behalf
Waste Pilot does not sell personal information and does not share data with third parties for their independent marketing purposes.
Requests related to CCPA may be submitted to: info@wastepilot.us
Our website does not currently respond to “Do Not Track” browser signals.
You may still control cookies through your browser settings.
Waste Pilot operates from the United States.
If you access our Services from outside the U.S., you consent to the transfer of your data to the United States, where privacy laws may differ from those in your country.
We may update this Privacy Policy periodically to reflect:
A revised Policy will be posted with an updated revision date.
Continued use of the Services indicates acceptance of the updated terms.
If you have questions about this Privacy Policy or your data, you may contact us at:
Waste Pilot – Privacy Office
Email: info@wastepilot.us
Phone: (830) 643-9430
USA-Based Operations
